If you no longer need a product, you can request a return from your Order History page on our website.

Once submitted, our Customer Service Team will contact you by email to confirm the return reason and next steps.

• Items must be returned within 14 days of delivery.
• Return shipping is at your own cost.
• Products must be in their original condition and include a copy of your invoice or delivery note.

Once the return is received and processed at our warehouse, a credit note or refund confirmation will be sent to you by email.

Important: Returns of items purchased for resale on third-party platforms (e.g., eBay or Amazon) must be raised within 14 days of purchase. We cannot accept such returns outside this period.

Please inspect your order upon arrival. If an item is damaged or faulty:

Notify our Customer Service Team within 48 hours via email at cs@holistiwise.com or use the Returns section on your account.

Select the relevant order and item(s), then choose 'Faulty/Damaged' as the reason.

We may request images of the damage before approving a refund or replacement.

Do not dispose of the product until advised by our team.

If you received an incorrect item:

Email within 48 hours or via the Returns section online.

Select the order, mark the item as ‘Incorrect item’, and specify what you received instead.

Please provide the barcode and full description of the item received in error.

Before contacting us, please check your order confirmation to confirm whether the item was dispatched. If it's not listed, it may have been out of stock. If the item is on your confirmation but missing from the delivery:

Contact customer services within 48 hours by email or raise the issue via the Returns page.

Select the order and item(s), choose ‘Missing item’, and provide any requested details.

We may ask for an image of the packing slip to assist with the investigation.

If you receive a product that is short-dated or expired, please contact our Customer Service Team promptly. We may request a photo of the expiry date and product label for verification.

Export Orders: All international deliveries are shipped as DAP/DDU (Delivered at Place). You are responsible for customs duties, VAT, and import charges, which vary by country.