Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to demo@demo.com

Ask Your Questions

Delivery & Tracking

Once your order has been dispatched, we will email you a confirmation with a tracking link.
Priority Express: 1–2 working days, £6.99 (regional/weight surcharges may apply). Economy: 2–4 working days, free for orders over £75 (£4.99 for named delivery day).
Orders are dispatched within 24–48 hours if in stock. Priority Express: 1–2 days. Economy: 2–4 days.
Check your tracking email. Contact cs@holistiwise.com if needed.
A calling card will be left with instructions for redelivery if no safe place is available.
Check with neighbours or safe places. Still missing? Email cs@holistiwise.com within 48 hours.
Some items may ship separately depending on stock levels. All shipments have separate tracking.
Yes, if not yet dispatched. Contact us as soon as possible to upgrade your shipping.
Yes! You can select a preferred delivery date during checkout.

Ordering & Order Management

It may arrive separately. Check your dispatch email or contact support if unsure.
Email us with your order number and photos. We aim to resolve issues within 24 hours.
No, all orders must be placed through our website for security and accuracy.
Yes, if it has not been dispatched. Please contact us immediately.
Stock updates regularly but sometimes sells out quickly. We restock as soon as possible.
No, you need to place a new order for additional items.
No, currently we offer delivery only.
Browse, add to basket, and checkout securely. You will receive confirmation and tracking by email.
Yes, you can freely add or remove products before completing your purchase.
You'll receive an email with tracking details once your order leaves our warehouse.
Check your junk/spam folder. If missing, email cs@holistiwise.com.

Payments & Promotions

Shopify handles the payments and supports almost all payment methods.
Yes, simply email us after your order is dispatched.
During checkout, before payment is completed.
Visit our Latest Offers page for current promotions and multi-buy savings. Home page also has a sliding banner showing promotions.
Yes! Eligible discounts will automatically apply in your basket.
Yes, selected products may include free gifts at checkout when available.

Returns & Refunds

You can return unopened, unused items within 14 days. Contact cs@holistiwise.com for instructions.
Refunds typically take 5–10 working days after processing.

My Account

Click the profile icon at the top of the website to register easily.
Yes, you can edit your personal information under "Your Account."
Click "Forgot Password" on the login page to reset securely.

General

We aim to give feedback to all requests within 24 hours, but please allow 1-2 business days for the response. Our support team is primarily based in the UTC +7 and is available during standard business hours. We have a weekend staff to answer basic queries too.
We don’t offer telephone or video call support as of now.
Please contact with us via:
Email: cs@holistiwise.com
We offer promotions site-wide but not personal discounts outside those deals.